Transitioning to Customer Care

We're now being helped by the Customer Care people instead of the construction guys on site. They seem to have their act together more. It takes a really long time to get an appointment to have someone come out and fix things, but so far there have been a lot fewer cancellations. (Although we almost lost it when we had to go out of town unexpectedly and called to cancel two appointments and the Fulton guy said something to the effect of, "Come on buddy, don't cancel on me if you want the work done." He obviously had no idea how often people had cancelled on us. Or maybe he did and he just didn't care. I think he was trying to make a joke, but at this point it really, really wasn't funny.)

So we're happier with the service, but we're still not sure about Fulton and/or the community. I think Fulton is out of here, but there are still many, many cracks in the new stucco walls all around the develoment that have been primed over but not painted. It looks terrible, and it's been that way for the last two months, so I'm starting to think they aren't going to fix it. Also, we learned that our community is 70% investors. When we bought we were told they were limiting it to 30%, so we feel pretty deceived. I know that is a hard thing for a builder to control if people lie, but there is a huge difference between 30% and 70%. Also, I'd say half the plants in people's front yards are dead or dying because the sprinklers aren't set up right, but that is probably the landscapers fault and not Fulton.